Privacy Policy
Last update: 2026 · This summary is the English version of our French policy, which prevails in case of doubt.
Data controller
What data we collect
- Booking details: name, email, phone, dates, number of guests, payment info (handled by Stripe).
- Contact form: name, email, message.
- Technical data: IP address, browser, pages visited (server logs, retained 90 days).
Why we process it
- Execute your booking contract (Art. 31 nLPD / Art. 6.1.b GDPR).
- Comply with Swiss legal obligations (invoicing, tourist tax, AML).
- Maintain site security (legitimate interest).
Who we share it with
We share only what's necessary, with:
- Stripe (USA) — payment processing. Certified under the Swiss-U.S. Data Privacy Framework, ensuring compliance with Swiss requirements.
- Infomaniak (Switzerland) — site hosting. Site data is stored in Switzerland.
- Property owners — limited to your booking with their unit.
- Swiss authorities — when legally required.
We never sell your data. International transfers rely on EU Standard Contractual Clauses.
How long we keep it
- Booking records: 10 years (Swiss accounting law).
- Contact requests: 24 months.
- Server logs: 90 days.
- Marketing data (if opted-in): until you unsubscribe.
Your rights
You can request access, correction, deletion, restriction, portability, or object to processing of your data. Email [email protected] — we reply within 30 days.
EU residents may also contact the FDPIC (Switzerland) or their local Data Protection Authority.
Minors
Our services are not intended for persons under 18 (age of majority in Switzerland). If you become aware that a minor has shared personal data with us without parental consent, please contact us and we will delete it immediately.
Cookies
This site uses only essential cookies (session, preferences). No analytics or advertising trackers are loaded without consent.
Governing law
Swiss law applies. Any dispute is subject to the competent courts of the canton of Valais.